We place great importance on proper training and pride ourselves on an intensive roster of training classes. These include everything from general manager training and Voyager Hotel® training to a full line of training resources guides, textbooks and videos that can be accessed on-line on the USFS Extranet or via loan from our resources library.

• General Managers Training
  General Managers training is required for all GMs within 60 days of their hire date or prior to the hotel opening. The one-week class is designed to familiarize participants with the many resources available. Emphasis is placed on areas such as Sales and Marketing, Front Desk Operations, Revenue Management, Housekeeping and Maintenance Operations.
• TRUST Voyager® Training
  Voyager Hotel® training is required for all first-time users of the TRUST Voyager system. This three-day, hands on computer class is conducted at our Central Reservations Office in Marion, IL. Attendees lean how to load inventory and rates into Voyager Hotel, the windows interface to our Central Reservations System. In addition, attendees are given instructions on how to use Voyager to understand trends and booking patterns at their hotel. The class covers revenue management and electronic distribution, and allows participants to sit with agents as they book 'live' guest reservations.